Frequently asked questions​

1. Why is there a management fee in addition to the ticket price?
2. Why should the information be given during the purchasing process?
3. What should I do if the system tells me that I am already registered but I do not remember the password?
4. Can I buy a ticket that is not for me?
5. Do minors have to pay for a ticket?
6. If I cannot attend the show, what can I do?
7. If I have the right to a discount but I have already bought the ticket with the normal price, will you refund me the difference?
8. I haven’t received an email with the ticket. What should I do?
9. Do I have to print the ticket?
10. I have lost my ticket, what should I do?
11. What are the official points of sale?
12. If I arrive to the theatre late, will I be allowed access?
13. Can you drink or eat in the room?
14. Can I use my mobile phone during the show?
15. Can I take photos or record a video of the show?
16. Why can you find tickets for shows that had already been sold out?
17. How can I claim ticket sales insurance?

Why is there a management fee in addition to the ticket price?
The ticket sales system has system configuration and maintenance expenses. The commission is €1 for online sales and €0.50 for each of the packages’ tickets.

Why should the information be given during the purchasing process?
Registration allows us to send the tickets to the email, create a personal area where the purchases are stored, avoid computer fraud and offer services such as the possibility of reprinting the tickets. The mobile phone can be used to communicate cancellations, delays or modifications of the shows. The post code, gender and date of birth are used purely for statistical data. In addition, you have the last word regarding the option of receiving information about the Festival or not. If you prefer not to receive it, all you have to do is uncheck the corresponding option.

What should I do if the system tells me that I am already registered but I do not remember the password?
Click on the link: “Have you forgotten your password?” And follow the instructions. Check the spam inbox because emails from sales systems may be blocked and put there.

Can I buy a ticket that is not for me?
Yes. The tickets are not nominal. Only the discount applied to it is nominal. The discount must correspond to the assistant. If this is not the case, the person will have to go to the box office to pay the difference. You can use the option to send as a “Gift”. The recipient will receive the tickets by email. Be sure to write your address correctly.

Do minors have to pay for a ticket?
Children under 3 cannot access shows, with the exception of relatives or shows for everyone. Remember to check the specific recommendations for each show. Regarding the payment ages, they are variable and specific for each show. You will have to check this information in the show listings on the Temporada Alta website.

If I cannot attend the show, what can I do?
We do not accept changes or returns. Tickets are not nominal and can be used by someone else. If the ticket has a discount that does not correspond to the person who ultimately uses the ticket, it will be necessary to go to the box office to pay the difference.

If I have the right to a discount but I have already bought the ticket with the normal price, will you refund me the difference?
We do not accept changes once the tickets are purchased.

I haven’t received an email with the ticket. What should I do?
Check your spam inbox. Sometimes emails from sales systems may be blocked and put there. If you cannot find them, write to us at taquilla@bito.pro before buying them again. In this way we will avoid possible duplicate purchases.

Do I have to print the ticket?
You don’t have to print the ticket. You have the option to download it to your mobile phone. Have your phone ready with the ticket on the screen when you are entering the facility.

I have lost my ticket, what should I do?
All you need to do is access your personal area with your username (email) and password. There you will find your purchases and you can print the tickets. Each ticket is unique. If you have printed it more than once, only one will be provided access.

What are the official points of sale?
You can purchase your tickets through the Temporada Alta website or in person at the ticket offices of the Teatre Municipal de Girona, the Auditori de Girona and the Teatre de Salt. You can find more official ticket sales channels by clicking here. We are not responsible for price increases that may be applied by ticket sales platforms or other setbacks arising from tickets purchased through unofficial sales channels.

If I arrive to the theatre late, will I be allowed access?
You will only be allowed to access in the interval, if there is one. It is likely that you will be assigned a seat different from that of your ticket. In any case, it is always necessary to consult the staff.

Can you drink or eat in the room?
Drinking and eating in the room is prohibited.

Can I use my mobile phone during the show?
Mobiles must be switched off. It isn’t enough to have it on silent mode. The sound and light of the devices are a nuisance both for the company and for the public. Failure to comply with this rule will result in expulsion from the premises.

Can I take photos or record a video of the show?
You cannot take pictures or videos of the shows, except for occasional cases in which the theatre may allow you to do so. Failure to comply with this rule will result in expulsion from the premises.

Why can you find tickets for shows that had already been sold out?
All events include a series of cases: tickets for the company that are assigned by contract, spaces for wheelchairs, spaces for technical controls… Some of these locations may eventually not be occupied and then put up for sale. That’s why there is the option: “I want to attend”. A service designed to alert you if new locations are to be sold.

How can I claim ticket sales insurance?
You have to contact us through the email taquilla@bito.pro, and make the request for the cancellation of the tickets. Then, once the confirmation of the cancellation of the tickets is received, you will have to contact gestion_pagos@europ-assistance.es, to request the refund of the tickets, attaching our email as proof of the cancellation and the necessary supporting documents (medical, labor, etc. that may be needed)