Frequently Asked Questions
Why is there a management fee added to the ticket price?
The ticket sales system involves configuration and maintenance costs. The commission is €1 for online sales and €0.50 for each ticket in bundled purchases.
Why do I need to provide my personal details during the purchase process?
Registering allows us to send tickets via email, create a personal account where purchases are stored, and provide personalized recommendations through the new website. It also helps prevent fraud and enables services such as ticket reprinting. We may use your mobile number to inform you of cancellations, delays, or changes. Postal code, gender, and date of birth are collected purely for statistical purposes. Additionally, you have full control over whether you receive information about the festival. If you prefer not to receive updates, simply uncheck the corresponding option.
Personalized recommendations are only made if you have accepted behavioral advertising cookies. Without them, we cannot create user profiles.
What should I do if the system says I am already registered but I don’t remember my password?
Click on the link: “Forgot your password?” and follow the instructions. Check your spam folder, as ticketing system emails may end up there.
Do children need to buy a ticket?
Children under 3 years old are not allowed to attend performances, except for family-friendly or all-audience shows. Please check the specific recommendations for each event. The age requirements for paid tickets vary depending on the show, so this information should be checked on the event’s web page.
What if I cannot attend the event?
We do not accept ticket exchanges or refunds. Tickets are not personalized and can be used by someone else. If a ticket was purchased with a discount that the new attendee is not eligible for, they must go to the box office and pay the difference.
Can I buy a ticket for someone else?
Yes, there is no problem with that. If the person attending the event is entitled to a discount, you can apply it at the time of purchase. They will simply need to provide proof of eligibility when entering the venue.
What if I bought a discounted ticket, but the person attending is not eligible for it?
No problem. Go to the theater’s box office up to one hour before the show starts and pay the difference.
If I am eligible for a discount but bought a full-price ticket, can I get a refund for the difference?
No, we do not allow changes once the purchase has been made.
I have not received an email with my ticket. What should I do?
Download it from your Personal Area on the Temporada Alta website. Also, check your spam folder. If you still can’t find it, contact us at taquilla@bito.pro before purchasing new tickets to avoid duplicate purchases.
Is it mandatory to print the ticket?
No, printing is not required. You can download the ticket on your mobile device. Make sure to have your phone ready with the ticket displayed when entering the venue. As a festival, we aim to reduce paper usage, so we also avoid printing hand programs and take other eco-friendly measures.
I lost my ticket. What should I do?
Simply log into your Personal Area with your email and password. There, you can access your purchases and reprint your tickets. Each ticket is unique—if you print it multiple times, only one copy will be valid for entry.
Where can I buy official tickets?
You can purchase tickets through the Temporada Alta website or in person at the box offices of Teatre Municipal de Girona, Auditori de Girona, and Teatre de Salt. You can find more official sales channels.
We are not responsible for price increases imposed by third-party ticket platforms or issues resulting from tickets purchased through unauthorized channels. Be especially cautious with websites like ViaGogo, TicketBis, and StubHub, which are fraudulent resale platforms.
If I arrive late, can I still enter the theater?
You will only be allowed in during intermission, if there is one. You may also be assigned a different seat from the one on your ticket. Always check with venue staff.
Can I eat or drink inside the theater?
No food or drinks are allowed inside the theater.
Can I use my phone during the performance?
Phones must be turned off, not just silenced. The light and sound from devices can disturb both the performers and the audience. Failure to comply with this rule may result in expulsion from the venue.
Can I take photos or record videos of the show?
Photography and video recording are not allowed, except in special cases where the theater grants permission. Violating this rule may result in expulsion from the venue.
Why do tickets sometimes become available again for previously sold-out shows?
Events reserve tickets for the production team, accessible seating, and technical control areas. Some of these seats may be released if they are not needed, making them available for purchase. This is why we offer a “Waiting List” service, which notifies you if new tickets become available.
I entered my card details correctly, but my payment was canceled. What should I do?
Ensure that you have confirmed the purchase through your bank’s security process. This typically involves entering a one-time SMS code or confirming the transaction through your bank’s app, which must be pre-configured on your device.
What if tickets sell out?
For sold-out events, we offer a “Waiting List” service that notifies you via email if any tickets become available. To use this service, simply click the Waiting List button, and we will notify you if seats are released.
